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Optimax

892 Reviews

I wouldn't recommend Optimax to anyone, the customer service of the Bristol branch is shocking. They don't keep to their appointment times and don't even apologise for the delay plus they lied every time when we asked them how muc ...Read more

1. Optimax Laser Eye Surgery Review

Optimax is a UK specialist in laser eye treatment, lens replacement surgery, and cataract surgery. Founded in 1991, this clinic has performed over 430,000 vision corrections. It currently has 28 clinics nationwide, including London, Bristol, Birmingham and Belfast.

Here is how nearly 1,000 real customers rate Optimax for its clinic, cost, treatments and surgeons:

Optimax Rating OverallClinic RatingCost RatingSurgeon RatingTreatments Rating

(3.9 out of 5)

(3.6 out of 5)

(3.5 out of 5)

(5 out of 5)

(4.1 out of 5)

These ratings boil down to:

Pros: Fixed prices, free consultation, Wavefront technology, locations nationwide, NHS-trained surgeons

Cons: Poor customer service, lacking communication from surgeons, frequent delays

Compare clinics: See if there are any other top-rated clinics near you, and use our simple tool to receive a personalised quote – as well as free eye tests worth £800!

2. Optimax Laser Eye Surgery Cost

“I would do this surgery again tomorrow knowing the results I have got. It was worth every penny – the best money I ever spent.” – Stephen Gerrard

(3.5 out of 5)

Laser eye surgery at Optimax costs £1,695 (per eye) for Wavefront LASEK or Wavefront IntraLase LASIK. Cataract surgery costs £2,995 (per eye), while implantable contact lenses will set you back £2,495 (per eye).

These are average prices for eye surgery in the UK – not as cheap as other high street clinics like Optical Express, but less expensive than eye hospitals like Moorfields Private.

Are there any hidden costs? No – Optimax offers free consultations, and transparent prices. Plus, there are finance options, meaning you can pay under £50 for 36 months for laser surgery, or under £70 a month for lens surgery.

Here are the prices of some of Optimax’ popular lens and laser surgery options:

Eye Surgery ProcedurePrice (per eye)Finance Options (per month)
Wavefront LASEK£1,695£42.38
(36 months, 0% APR, £169.50 deposit)
Wavefront IntraLase LASIK£1,695£42.38
(36 months, 0% APR, £169.50 deposit)
Cataract / RLE / CLE Treatment£2,995£64.40
(36 months, 0% APR, £299.50 deposit)
ICL Treatment£2,495£51.49
(36 months, 0% APR, £249.50 deposit)

Want a tailored quote? The only way to compare exact quotes is to see an eye expert for a check-up. These can cost up to £250, but with our simple tool you can find out how much laser or lens surgery will cost you for free.

3. Optimax Treatments

“I am delighted that the procedure was pain-free, and I didn’t even need any painkillers afterwards. At the weekly check-up, I was amazed to learn I had 20/20 vision – much better than predicted.” – Joan Hassell

(4.1 out of 5)

As well as traditional laser eye surgery, Optimax also offers a range of lens surgery options. Here is the full list:

  1. LASIK
  2. LASEK
  3. Wavefront / IntraLase®Femtosecond
  4. Cataract or refractive lens exchange (RLE) surgery
  5. ICL surgery or keratoconus treatment

Aftercare

Optimax provides a free and comprehensive aftercare program to regularly check and monitor your vision at each stage of the recovery process. All aftercare costs are included in the cost of your eye surgery.

Optimax locations

Optimax offers a range of clinics nationwide. It also hosts open days, where patients are able to have a free assessment, take a tour of the clinic, and speak to specialist consultants. Optimax’s main locations are: London, Bristol, Birmingham, Cardiff, Belfast, Glasgow, Leeds, Liverpool, and Manchester.

optimax locations

4. The Verdict

laser eye surgery review verdict

I am really happy with the results. Apart from the machine not working and the long wait, the staff at this Optimax were really nice, friendly and helpful, as was Dr Patel. I would recommend this Optimax. – Tina Gibson

(3.9 out of 5)

Optimax has an average overall rating due to hit-and-miss patient care, based on nearly 9,000 independent reviews on Lasik Eyes since 2002.

Most patients we spoke to were happy with the service. However, the long waiting times and poor communication mean this clinic misses the top spots on the list of the best laser eye surgery clinics in the UK. Still, Optimax makes it into these top lists:

But is Optimax right for you? The only way to find out is to see if you’re eligible for 20/20 vision or your money back, and to get a tailored quote. That’s why we make it easy to pop in for a free consultation, have free eye tests (worth £800), and talk through your options with an eye expert.

Next steps: Our simple tool helps thousands of readers a day get closer to going glasses free:

  1. Find the top clinic in seconds: Answer three questions to be matched to the leading eye clinic in your area
  2. Check you’re eligible in minutes: Receive a quick call to check you can get surgery (we don’t share your number with anyone else)
  3. Book a free consultation: Talk to an expert at a clinic you can trust for a free eye test and personalised quote (with no obligation)

Click here to find the best clinic near you, and get a tailored quote.

5. Optimax Surgeon Reviews

6. Optimax Patient Reviews

RatingDate

Fred Parker

05 Jan 2017
No Rating

My first appointment with Optimax in Hove was for a brief consultation. The morning, 22nd August, of the appointment they rang and cancelled just as I was about to leave the house as the optician hadn’t turned up.

The next appointment went as planned (26 September) and then I was booked in for the full assessment on 21st October. The appointment was for 8:45 in the morning and the optician eventually rolled in at 9:30, by which time other patients (victims) had started to arrive.

I have previously had laser surgery, around twenty years ago, and also had a cataract in the right eye. It is only the right eye which needs treating.

At the end of the appointment the optician said that he would have to contact the surgeon to find out if it was going to be possible to carry out the further treatment on the eye and he would be in touch in a few days. As I was leaving I asked one of the receptionists to confirm the cost of the treatment and she said that it was £395 per eye.

After three weeks I rang to find out why I had not had any contact regarding the date of the operation. At this point the receptionist told me that if I wanted to pay the surgeon direct I could do so and not have the operation through Optimax. Amazing! This woman is sitting in Optimax, Hove, and stealing the clients away from the company as she and the surgeon have their own little scheme running.

I asked about the cost and she said that the Optimax price is £1600 per eye (so where did the £395 come from?) She also repeated that if I dealt direct with the surgeon it would be cheaper.

I am still waiting for her to ring back – 29th. November 2016!

15 Aug 2005
No Rating

Hi, well here i am writing to you all on the 4th day after epi-lasek treatment on the 11th. What can i say, well the procedure is not the nicest of things to go through, but neither is having a tooth pulled. It's totally pain free, if a little weird.......Once the anastetic eye drops wore off my eyes became painfull, but it was manageble.....took my sleeping pills and off to bed i went. The next day was like a miricle, i had very good vision and no pain or irritation. Over the next couple of days my vision was just getting better and better. 1 hour to go untill i have my banged lens taken out and my eyes are tested. I know already that they near to if not 20/20, but i'll post back after and let you know the results......

15 Aug 2005

I have been considering the eye surgery since the early 90's, until my wife saw the offer advertised on ebay of all things, so i thought about it and took the plunge. The consultation was very thorough and intensive. I didn't realise what you can tell from your eyes. The consultation told me that i would get a very good result. All the bad points were clearly pointed out to me and i was under no pressure at any time to have them done. I chose the epi-lasik and to have both eyes done at there and then. The staff and surgeon were very helpful and made you feel relaxed. The operation was amazingly quick, less than 30 seconds per eye and there was an initial sight of perfect vision after, which makes you feel like a small child with a new toy. The after care is very good and advice on eye recovery is excellant and what is needed to speed recovery, after 6 months i now have perfect vision, my eyes still feel dry at times but that is getting less and less, i still use eye drops when needed especially if it's a hot day, i tend to wear sunglasses more now than i used to as at times the light is too much. Optimax may be the cheapest on the market and they do have great offers from time to time but don't let that put you off. They price you pay is not a compromise on quality or professionalism and the aftercare service is still very good.

15 Aug 2005

Had Lasik at the Finchly Road clinic by Mr Patel in April. I had prescription of about -6.00 and now have 20/20. Thank you Mr Patel, Russell Ambrose and Optimax! Its wonderful to be able to be 'normal' after wearing glasses for 45 years. will thouroughly recommend to anyone and everyone I meet.

15 Aug 2005

Decided to upgrade to Lasik from Epi-Lasik based on positive comments and recovery time in relation to driving etc. Had treatment at Leicester Optimax following the consultation and tests by a South African Doctor called Andre. He was fantastic as were the rest of the Leicester staff. I would agree with the dentist comments that other people have left (burning smell etc)and the general easiness of the operation. My sight is now fantastic 4 months 'in', (now see where my golf ball has landed!!)however the immediate results were very good after about 4 - 5 hours. My own personal account of discomfort - felt like a double eye poke for about three hours after returning home. Started back at work on the Friday having had treatment on the Wednesday afternoon. (Drove to work)Thanks again to all at Optimax - Lecicester.

11 Aug 2005

I had epi-lasek done at Glasgow clinic, purchased via ebay!! All staff have been totally professional and put me at my ease straight away. I was driving around 4 days after surgery and have had no problems, best of all I can see (probably better than some of my friends with and without glasses). THANK YOU OPTIMAX

10 Aug 2005

Hi, I also need check-ups and was very suprised to find the clinic gone into liquidation. Also, I am no longer getting a response from the 0870 number they advertise - I did get a call back from someone representing the administrators a couple of weeks ago. It is possible to make a claim against your credit card company (if this is how you paid) by getting a copy of the Letter of Liquidation from Company House and forwarding it with all relevant materials to your credit card company- unfortunately Company House have not received this yet! I was also told by whoever is in charge of the liquidation that a new company would be taking over the service and would honour all outsatnding check-ups and contracts. If anyone know's anything else then please let me know. Cheers. Dax

09 Aug 2005
No Rating

I bought laser surgery as a present for my son who has worn glasses since the age of 11 and is now 24. Although he had quite a slow post-op recovery his sight is good now and his appearance and confidence have been boosted as a result. He'll look better than ever when he gets married next year! Optimax did a great job and were helpful, professional and friendly throughout.

08 Aug 2005

After the initial consultation with Optimax in London, I was told that I have slightly thinner than average corneas. My best option was to have the treatment done at Croydon, where they have a machine that cuts a thinner flap than normal. It took a considerable length of time to get a consultation with the Croydon surgeon -a couple of months, with several phone calls (including some promised call-backs that never happened) and an email to the founder of the company(which seemed to speed things up enormously). I got a slot for a consultation and if I wanted, treatment the same day. From that point on, everything has been amazing - surreal, almost. Professor Venter was calm, professional, confidence-inspiring, patient and friendly with me the entire time. I had gone to the second consultation 50:50 about whether to have it at all, after the consultation I was sure it was the right decision. The procedure took 10 minutes, was pain-free (although I was aware of all that was happening - you can feel the flap being moved, feel the laser working etc) and I was able to leave less than an hour later. It's uncomfortable, I had to take drops four times a day and wear plastic eye shields taped to my face in bed. But if you're put off by that you probably shouldn't be thinking about it at all - its worth the discomfort. I've now been back for two follow-up appointments, my presription has gone from -6/-5.75 to 0/0, ie no prescription at all. I had LASIK with Wavefront, to minimise the night blindness. I can see brilliantly at night with only slight blurring of headlights/streetlights etc, and can easily see well enough to drive. I've now finished all the drops and just have one more appointment in a month to check the scar (small red mark at the top of my eyes under the eyelid, invisible to others and painless) has healed. So in summary (and sorry to ramble on so much) - LASIK worked brilliantly for me, no pain and perfect vision. Thanks to all at Optimax especially Professor Venter.

06 Aug 2005

I have been wearing glasses since I was 18, and am now 35yrs. Both eyes are -3 with astigmatism. After a few months of research, I decided to go with Optimax, having read the reviews on this site I wanted to ensure that Dr Patel carried out the procedure in London. Having met Dr Patel on the 26th of July for my consultation, I was very, very impressed with his explanations, calmness and successful approach. I had a choice of either Epi-Lasek or Lasik. Having read all the documentation I had received, I decided to go for Lasik, the reasons for this were that the healing process is shorter and you are not required to wear contact lense bandages after. I arrived back at the clinic on Thursday 4th August ready for my treatment. Believe it or not, the paper work took more time than the treatment itself. I waited upstairs in the laser waiting room and saw people going in and coming out looking OK. I went in to the laser room and was greated by a nurse, she put a hair net on my head and bags on my feet. I then met Dr Patel again and laid down in the chair. I was soo nervous by this point, but Dr Patel was excellent in trying to calm me down. He explained the process the whole way through. It does not hurt at all. Once you have had the eye drops put in, you cannot feel a thing, the clamp did not even bother me. Yes you do smell burning, but come on!, you smell burning when the dentist is drilling your teeth. Once it was all over, Dr Patel asked me to sit up and told me it was all over and had been completed successfully. I was so impressed, I could actually see. I went home, with no pain what so every, it felt like my eyes were a bit scratchy that was all. The next day I went back for a check up and was told that I have 20/20 vision. I am still truely amazed and wish I had the treatment years ago. I definitely recommend it to everyone. I am quite happy to explain the process to anyone that is interested. Tamora

01 Aug 2005

I am due to go for my 3 month check up and I have to say everything is great. I was badly shortsighted so I opted for Lasik I needed quick recovery with 3 children. Short term discomfort. I would recommend, don't think about it do it.


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