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Optimax

892 Reviews

I wouldn't recommend Optimax to anyone, the customer service of the Bristol branch is shocking. They don't keep to their appointment times and don't even apologise for the delay plus they lied every time when we asked them how muc ...Read more

1. Optimax Laser Eye Surgery Review

Optimax is a UK specialist in laser eye treatment, lens replacement surgery, and cataract surgery. Founded in 1991, this clinic has performed over 430,000 vision corrections. It currently has 28 clinics nationwide, including London, Bristol, Birmingham and Belfast.

Here is how nearly 1,000 real customers rate Optimax for its clinic, cost, treatments and surgeons:

Optimax Rating OverallClinic RatingCost RatingSurgeon RatingTreatments Rating

(3.9 out of 5)

(3.6 out of 5)

(3.5 out of 5)

(5 out of 5)

(4.1 out of 5)

These ratings boil down to:

Pros: Fixed prices, free consultation, Wavefront technology, locations nationwide, NHS-trained surgeons

Cons: Poor customer service, lacking communication from surgeons, frequent delays

Compare clinics: See if there are any other top-rated clinics near you, and use our simple tool to receive a personalised quote – as well as free eye tests worth £800!

2. Optimax Laser Eye Surgery Cost

“I would do this surgery again tomorrow knowing the results I have got. It was worth every penny – the best money I ever spent.” – Stephen Gerrard

(3.5 out of 5)

Laser eye surgery at Optimax costs £1,695 (per eye) for Wavefront LASEK or Wavefront IntraLase LASIK. Cataract surgery costs £2,995 (per eye), while implantable contact lenses will set you back £2,495 (per eye).

These are average prices for eye surgery in the UK – not as cheap as other high street clinics like Optical Express, but less expensive than eye hospitals like Moorfields Private.

Are there any hidden costs? No – Optimax offers free consultations, and transparent prices. Plus, there are finance options, meaning you can pay under £50 for 36 months for laser surgery, or under £70 a month for lens surgery.

Here are the prices of some of Optimax’ popular lens and laser surgery options:

Eye Surgery ProcedurePrice (per eye)Finance Options (per month)
Wavefront LASEK£1,695£42.38
(36 months, 0% APR, £169.50 deposit)
Wavefront IntraLase LASIK£1,695£42.38
(36 months, 0% APR, £169.50 deposit)
Cataract / RLE / CLE Treatment£2,995£64.40
(36 months, 0% APR, £299.50 deposit)
ICL Treatment£2,495£51.49
(36 months, 0% APR, £249.50 deposit)

Want a tailored quote? The only way to compare exact quotes is to see an eye expert for a check-up. These can cost up to £250, but with our simple tool you can find out how much laser or lens surgery will cost you for free.

3. Optimax Treatments

“I am delighted that the procedure was pain-free, and I didn’t even need any painkillers afterwards. At the weekly check-up, I was amazed to learn I had 20/20 vision – much better than predicted.” – Joan Hassell

(4.1 out of 5)

As well as traditional laser eye surgery, Optimax also offers a range of lens surgery options. Here is the full list:

  1. LASIK
  2. LASEK
  3. Wavefront / IntraLase®Femtosecond
  4. Cataract or refractive lens exchange (RLE) surgery
  5. ICL surgery or keratoconus treatment

Aftercare

Optimax provides a free and comprehensive aftercare program to regularly check and monitor your vision at each stage of the recovery process. All aftercare costs are included in the cost of your eye surgery.

Optimax locations

Optimax offers a range of clinics nationwide. It also hosts open days, where patients are able to have a free assessment, take a tour of the clinic, and speak to specialist consultants. Optimax’s main locations are: London, Bristol, Birmingham, Cardiff, Belfast, Glasgow, Leeds, Liverpool, and Manchester.

optimax locations

4. The Verdict

laser eye surgery review verdict

I am really happy with the results. Apart from the machine not working and the long wait, the staff at this Optimax were really nice, friendly and helpful, as was Dr Patel. I would recommend this Optimax. – Tina Gibson

(3.9 out of 5)

Optimax has an average overall rating due to hit-and-miss patient care, based on nearly 9,000 independent reviews on Lasik Eyes since 2002.

Most patients we spoke to were happy with the service. However, the long waiting times and poor communication mean this clinic misses the top spots on the list of the best laser eye surgery clinics in the UK. Still, Optimax makes it into these top lists:

But is Optimax right for you? The only way to find out is to see if you’re eligible for 20/20 vision or your money back, and to get a tailored quote. That’s why we make it easy to pop in for a free consultation, have free eye tests (worth £800), and talk through your options with an eye expert.

Next steps: Our simple tool helps thousands of readers a day get closer to going glasses free:

  1. Find the top clinic in seconds: Answer three questions to be matched to the leading eye clinic in your area
  2. Check you’re eligible in minutes: Receive a quick call to check you can get surgery (we don’t share your number with anyone else)
  3. Book a free consultation: Talk to an expert at a clinic you can trust for a free eye test and personalised quote (with no obligation)

Click here to find the best clinic near you, and get a tailored quote.

5. Optimax Surgeon Reviews

6. Optimax Patient Reviews

RatingDate

Fred Parker

05 Jan 2017
No Rating

My first appointment with Optimax in Hove was for a brief consultation. The morning, 22nd August, of the appointment they rang and cancelled just as I was about to leave the house as the optician hadn’t turned up.

The next appointment went as planned (26 September) and then I was booked in for the full assessment on 21st October. The appointment was for 8:45 in the morning and the optician eventually rolled in at 9:30, by which time other patients (victims) had started to arrive.

I have previously had laser surgery, around twenty years ago, and also had a cataract in the right eye. It is only the right eye which needs treating.

At the end of the appointment the optician said that he would have to contact the surgeon to find out if it was going to be possible to carry out the further treatment on the eye and he would be in touch in a few days. As I was leaving I asked one of the receptionists to confirm the cost of the treatment and she said that it was £395 per eye.

After three weeks I rang to find out why I had not had any contact regarding the date of the operation. At this point the receptionist told me that if I wanted to pay the surgeon direct I could do so and not have the operation through Optimax. Amazing! This woman is sitting in Optimax, Hove, and stealing the clients away from the company as she and the surgeon have their own little scheme running.

I asked about the cost and she said that the Optimax price is £1600 per eye (so where did the £395 come from?) She also repeated that if I dealt direct with the surgeon it would be cheaper.

I am still waiting for her to ring back – 29th. November 2016!

27 Aug 2005

Had treatment over three months ago at the Southampton clinic, my prescription was R-5.25 L-6.50 was quite nervous on the day of treatment but the staff where reassuring enough. My night vision for first six week was so poor that I could not drive at all. But now it has settled down now still get stars around lights but it does get a bit better every week My vision now is better than it ever was with glasses and during the daylight hours it is a whole new world of vision. I suppose I feel that the day light hour’s vision is so much better because I never wore contact lenses so I was always aware of my glasses frame in edges of the field of my vision In summary I would say if you are considering have laser eye correction please remember that it could go wrong so weigh it up first, I found the treatment a bit scary but painless and I also need to use moisturising eye drops 8-12 times a day but every week things improve, Would I do it again you bet The parking at the Southampton clinic is great Feel free to contact me if you wish

26 Aug 2005

I had LASIK at Aberdeen branch of Advanced Laser Eye Clinic in November 2003. Since then I have experienced many eye troubles. Half of my original prescription has come back, so I must still wear glasses. Contact lenses are out, since my eyes now get painfully dry. As soon as things started to go wrong, the Clinic's attitude to me changed - far from giving me more care, they made me feel like the fault was mine as 'all surgery contains risks' (even though I had not been fully warned of these risks before the surgery) and I got the clear impression that they saw me as a nuisance. I asked them for a payment towards new glasses, they refused to help. And even though the surgery had not achieved what I had paid for, I did not get a penny back. And, of course, they didn't give me a customer feedback form to place in their folder of happy testimonials in the waiting room - like my problems were of no interest to them, and they didn't care about learning from them so they wouldn't happen again. PLEASE, PLEASE, if you want to speak to me about this - because you've had a similar experience, or because you're contemplating using this clinic - get in touch. Sadly, this industry (I could never call it 'care provision') does not have the proper regulation that it should have, and if you have a bad experience, there's not much that can be done - that is why those of us who have complaints need to track each other down and work together, and why those who are considering laser surgery should think VERY carefully. The facts are there on the internet - don't just read the sales leaflet and DVD.

26 Aug 2005

I attended the Optimax Leeds branch. From start to finish, I was shown first class customer care. The surgeon explained the procedure in simple terms, and alayed any fears that I had. The Lasik procedure was amazingly quick, and totally painless. I experienced a mild discomfort for around two hours afterwards, but no more than if I had been wearing my contact lenses to sleep in. The following morning I had eyesight better than that experienced with my contact lenses. I cannot recommend Optimax too highly.

26 Aug 2005

I had epi-lasik treatment at the Birmingham Optimax clinic two weeks ago. My prescription was -2 and -3.25 and now I have 20:20 vision. There was some discomfort (not enough to stop me sleeping) for the first 24 hours but that was it. My vision has improved daily since. I bought the treatment via Ebay and paid £795 total for both eyes, which I think is excellent value when you think how much I have spent in my life on glasses and contract lenses. I took a week off work to recover but this was mainly because I have to do a lot of driving and needed to be sure I was safe to be on the roads.

26 Aug 2005

Croydon clinic. EPI-LASEK 3 weeks ago. Dr Hoe. I had something like -2.5 in both eyes. consultation same day as surgery. in and out in just over an hour. had a very uncomfortable evening until i eventually conked out thanks to pain killers and sleeping pills. it'd be wise to practice using eye drops before you get it done otherwise you'll be getting used to it at your most vulnerable time. i think i didn't use anesthetic drops correctly or my tears washed them out and that's why they didn't appear to work. next day i woke up fine. pain gone and had a normal weekend - telly etc. when i got protective contacts off a few days later I had better than 20/20. it's even improved since that according to my last test a week ago. still healing up though which means eyes dry up during night sometimes, but i have Viscotears gel to prevent that. Fantastic value for money.

26 Aug 2005

All gain and no pain, really nice people and great service, go for it!

26 Aug 2005

I had Epi-lasek on moderately short-sighted eyes. There was 12 hrs of minor discomfort, which is fairly insignificiant when you consider the gains. I have 20/20 vision now and would recommend this treatment to anyone. I went to Optimax Liverpool clinic and the staff there were great and very professional and I would highly recommend them(my Dad and bother are also going there now!). Don't be put off by the fact Optimax is cheaper than other clinics, i personally think that other clinics are just ripping people off. If you purchase this surgery through ebay (like I did) you can get correction in both eyes for £795 and no extra costs! Please contact me if you need any more information, Claire Beech.

26 Aug 2005

I bought my Laser Eye Surgery on Ebay. The whole process from bidding, to having the treatment done, has only taken 3 weeks. I chose Epi lasek treatment for my short sightedness, and chose Liverpool as my nearest clinic. I had my treatment on 16th August 2005. My settings were:- left eye sph -2.84.Cyl -0.56.Axis 175. right eye sph -3.04.Cyl -0.88.Axis 15. I would like to thank all of the staff and the operating surgeon in Liverpool for their professional manner, and also their friendliness. I am still receiving aftercare appointments, and my eyesight is improving day on day. I have a little blurred vision with my left eye, but I have been advised that this is normal and will correct itself as the weeks go on. I think that it is a brilliant idea to sell this on Ebay, as many people generally think it is too expensive to receive treatment to correct their vision. I had previously been to Ultralase and was advised that treatment would have cost me £2400 minimum for both eyes with them. I have recommended Optimax to almost everyone I know who wears glasses, from my nextdoor neighbour to a shop assistant in Asda's!!! Thank you Optimax for giving me a better quality of life.

25 Aug 2005

Had Epi-Lasik at Liverpool on Saturday 13th August 2005. I'm 25 and my vision was -2.25 and -2.50. This was my second consultation as in April I wasn't suitable due to a viral infection, although I wasn't aware that I had one. Had all my tests done again, blood pressure etc and had my consultation with Dr Madusudhan. He had a look and confirmed what my optician had told me, that my infection had cleared up. It was a fantastic feeling, knowing that in a couple of hours I will have surgery to improve my vision with the hope of not having to wear contact lenses again. I went back into reception, massive smile on my face, told my dad that I was having it done and paid my deposit. Sat waiting for the treatment, was getting quite anxiuos. Wasn't feeling nervous at all it was just the waiting, I just wanted to get in there and get it down. They called me in, and I lay down. The put the white tape over my eye lashes so they didn't get in the way and put some aneastetic eye drops in. The clamp was next to open my eyes, didn't feel a thing as they poured some more drops in and peeled back the epithelium. Such an amazing experience watching them peel it back, quite strange really. Then I looked at the red light as I started to hear the clicking sound followed by the smell of burning. Can't really describe the smell, smells like burning rubber. Next they put the epitelium back over, put on a bandage lens and repeated the procedure with the other eye. I started to shake quite a bit during the second half and went a bit cold. I think my body had gone into shock, but I was okay after a couple of minutes. After that he looked to check that the lenses where fitting correctly, my left was fine but my right wasn't. He removed it and replaced it with another one, which too wasn't fitting properly, so he had to remove that and fit a third lens. This seemed to work fine. I stood up, was asked to read a couple of letters on the wall and walked out. I was given some steroid drops to be taken 3 times a day, antibiotic drops to be taken 4 times a day, refresh eye drops to be taken 12 times a day. They also give me some pain killers and some relaxants to help me sleep. My dad took me home and already I could see the difference, it was amazing. Couldn't feel any pain at all until about 2 hours after surgery. My right eye started to hurt, so I went upstairs and lay down for a bit. Took the painkillers and 2 of the relaxants. Lay there for quite some time and just couldn't sleep. The pain was getting worse at this point. Anyway the relaxants must have kicked in because I remember waking up at 1:15am. I was gutted because my eye was still quite sore and I wanted to sleep right through til morning. I managed to doze back off again and woke at about 4am. Just lay there for a bit with my eyes closed and got up at about 7. I taken some more pain killers and the pain was easing up, at least I could open my eye now. As the day progressed I just forgot about the pain and eventually it had gone. The pain was actually quite mild and even with that pain, if I could go back knowing about it I'd still have it done. My left eye didn't experience any pain at all. I think my right eye probably wouldn't have been that bad if the first bandage lens fitted properly without them having to change it a couple of times. Each day my eye sight just got better and better. I went back on the following Wednesday to have my lenses removed. I already had 20/20 vision in my left eye by this point. My right was still a bit blurred but that was because it was swollen. I was told that this would improve, and it has. I went back on Wednesday 24th for an aftercare appointment and both of them are actually better than 20/20 vision. Although my right one is still slightly blurred, but again this is because of the swelling. I'm very happy with my results and the staff at optimax are brilliant, very friendly, helpful, great bubbly personalities. The surgeons themselves are great. I'd recommend Optimax to anyone.

18 Aug 2005

I was unsure whether my eyes were suitable for laser treatment as my one eye was -10.5 and the other -9.75. I went for my consultation and found that as my corneas were exceptionally thick I could have Lasik carried out. Although I do not have perfect vision in both eyes (I am now very slightly long sighted but still able to drive without glasses) I did not expect never to have to wear glasses again. I am 48 years of age so I knew I would need reading glasses - nothing can yet be done about the ageing process. I was just fed up of having to pay over £300 for a decent pair of glasses I have read comments about the possible side effects which Optimax points out prior to treatment but all laser treatment companies should point these out as they are all POSSIBLE. I have recommended treatment to several people and some have taken it up. I cannot say anything bad about the treatment I received from Optimax, Birmingham and, as said by many others, I wish I had the opportunity to have the treatment earlier. I have told my 12 year old daughter that as soon as she is 21 I will pay for her to have the treatment done, unless, of course, the government decide that this 'cosmetic' treatment can be done on the NHS. Anyone who has had the treatment or is thinking of it, please contact your local MP an we can hopefully let everyone who wears glasses have the option of having treatment on the NHS.


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