Optimax

This rating is for the aftercare. I have been told I can only get my final appointment on a Monday, Wednesday or Thursday (Glasgow) - no use to me as I work. If I want Saturday wil have to pay to see an optician who knows nothing about me !!!! Absolutely appalling, and was not warned of this at any point.

had lasek surgery done 16th sept. fortnight on have blurred vision.told this will probably come ok. Not so sure.Can anyone advise me

Had epi lasek last saturday 15th October, I feel I was given the best case scenario - 5 days on i am struggling to see the PC monitor, and my eyesight is still poor so cannot drive, watch tv or carry on my normal activities, the Consultant advised me most people have eyesight good enough to drive by day 3 when the lenses are taken out, my eysight was worse than immediately after the op. I cannot begin to explain the anguish this has caused me over the last few days, I will post again to let you know how the progress is, but be warned my experience has made me realise how precious your sight is.

I made an entry earlier this month but things have gone downhill. I went for another review last week and new prescription is -2.00 in right eye and -1.75 in the left eye. Had to go to my optician who confirmed the above prescription. Got my new glasses today, so much about me thinking that I had gotten rid of my glasses. The treatment is not for all of us.I am gutted.

After speaking to the helpdesk to book the consultation, being told I was an "ideal candidate" with my prescription (-3.25 in both eyes), and then paying my £60, I was very optimistic and really looking forward to having the treatment, despite reading the rather painful experiences of others! However, after only 5 minutes with the consultant at the Optimax clinic in Leicester, my enthusiasm disappeared completely. Unfortunately I didn't get the consultant’s name, mainly due to the fact that she was so downright rude! She came out of her room, called my name and as I approached her to say simply "pleased to meet you" she ignored me, turned away muttering something which sounded like her name and that she was going to be my consultant/surgeon. To be honest, I couldn't fully understand (it is very difficult when someone does not face you when they are speaking to you). This wasn’t the best start to proceedings I thought! Anyway, after the usual eye test, I was told that even if I go ahead with the treatment, the likelihood is I will need to wear reading glasses again in 2-3 years time, possibly sooner, because my "close vision" will very likely deteriorate over this period due to my age (42). However, because I need to be able to see clearly at arms length to do my job (I am a plumber), she even told me that half-moon glasses would be suitable! I told her I was only having this done so that I would not have to wear glasses or contact lenses at all for what I hoped would be at least 10 years – she said this was not guaranteed. I cannot express how disappointed I was to hear this. So, unless I change my career in the next 6 months, which is highly unlikely, I shall not progress with the treatment. I also believe that the age issue (i.e. approaching mid-40s) should be explained in more detail at the time you first call their helpdesk. I could then have made a decision as to whether to go ahead with the consultation or not. In hindsight, if I was told I would need “reading” glasses in 2-3 years time, despite having the treatment, I definitely would not have booked the consultation. I would recommend anyone who is in their early 40s to seriously consider this before coughing up the £60 fee.

My boyfriend and myself have booked ourselves into the Croydon clinic with Prof Venter. My boyfriend was the first to have the surgery lasik wavefront, it was today, and so far so good, the professor was excellent helpful and even has a great sense of humour! However the experience was badly let down by the receptionists, this from our first consultation. They are absolutely clueless, have messed up our appointments time, did not return our calls for our bookings, mixed up our phone numbers... then today, the big day, when my boyfriend went to pay for the outstanding balance, they would not reimburse my £30 booking fee that was paid on his card! Worst of all the most miserable girl of all who has never smiled since the first time i met her, tried to blackmail me by saying that i would get my booking fee back only once i would book my operation! The deal was that no matter if i went ahead or no, it was a FREE consultation! The same girl also told me that they don't do waiting list appointments when it is written BLACK onto WHITE on the website! It's called STANDBY appointment. Then i will finish with the best joke ever that i could use if i was a comic! I was so angry with them that i did not want to talk to them so i told my boyfriend who just came out of the operation and could barely see to ask one of the girl to call a taxi, and the unbelievable happened, they handed him a piece of paper with a number on it!!!!! This is the treatment you get for spending £2000 and i told them as i am also about to spend the same! well not sure now. Although the most important aspect of it is my eyesight and the skills of the surgeon who has done a brilliant job. Maybe he just needs to get a professional, welcoming, helpful and friendly team.

To be honest I would not recommend Optimax Bristol. My experience has been less than enjoyable and the complications, pain, administrative problems and time spent off work mean that I wish I had stuck to glasses / lenses. Whilst the results have been pretty good (-3.5 and -3 astigmatism) down to nearly 20:20 - the journey, starting in September last year, has not been an enjoyable one. I could easily list 25+ problems (some ongoing) that I have suffered and I get the feeling that the place is falling to pieces with surgeons/staff leaving. I could go on for hours but don't wish to send everyone to sleep. For a place performing such important work you would expect more professionalism, better systems and higher quality staff. In summary - don't bother, yes the results can be quite impressive but I wish I'd have stuck to a good pair of glasses. If you must - go elsewhere!

Had laser eye surgery last September and I now require glasses all the time for reading--I am very disappointed even though they said they could return my sight to what it was before surgery for free.

Had my treatment in Liverpool Optimax. Would not recommend them to anyone. Surgeon was terrifying and told me off for being nervous, which made me worse. Not had any contact or follow up appointment, partly my own fault, but not had a reminder or anything. Was very disappointed that I was not offered a payment plan because I had made the appointment off my own back, but had I have gone to an open day, I would have had 2 years interest free option and £200 discount. Although the girls in the clinic are very nice, it comes across as very much get em in and get em out and make as much money as possible. Once you have paid for your treatment, they don't really seem that interested in you anymore. Now been left with a blurred spot in one eye, but if I'm honest, I don't think I want them to correct it even if they could. To me, £3300 is a lot of money, and the level of service falls way below expectations

lens replacement went well. Following that I needed remediation treatment on one eye – lazer treatment. I was asked back a total of 8 times to review my eyes but was not explained anything about what or why I should have dry eyes. treat ment for that was hardly explained and I returned many ties without any further treatment scheduled, nor with any explanation of how they would proceed. after a year almost to the day I was given lazer remediation treatment. On the day all the proper tests were carried out before the treatment. However I overheard that my data had crashed to computer which instructed the lazer what to do. Finally after 3 and a half hours someone came to me and said they had solved their”little ” problem and work would now commence. I was really scared by the time I sat in the chair for my eye to be lazered (!) and had to say to the doctor that I just had to trust his expertise that he would not proceed if anything was wrong.
Terrible after care service and lack of information. I wrote complaining to them on March1st (I think) and still have had only an acknowledgement, but no reply to my complaiint. Outrageous! Would not reccommend to anyone.