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Optimax

892 Reviews

I wouldn't recommend Optimax to anyone, the customer service of the Bristol branch is shocking. They don't keep to their appointment times and don't even apologise for the delay plus they lied every time when we asked them how muc ...Read more

1. Optimax Laser Eye Surgery Review

Optimax is a UK specialist in laser eye treatment, lens replacement surgery, and cataract surgery. Founded in 1991, this clinic has performed over 430,000 vision corrections. It currently has 28 clinics nationwide, including London, Bristol, Birmingham and Belfast.

Here is how nearly 1,000 real customers rate Optimax for its clinic, cost, treatments and surgeons:

Optimax Rating OverallClinic RatingCost RatingSurgeon RatingTreatments Rating

(3.9 out of 5)

(3.6 out of 5)

(3.5 out of 5)

(5 out of 5)

(4.1 out of 5)

These ratings boil down to:

Pros: Fixed prices, free consultation, Wavefront technology, locations nationwide, NHS-trained surgeons

Cons: Poor customer service, lacking communication from surgeons, frequent delays

Compare clinics: See if there are any other top-rated clinics near you, and use our simple tool to receive a personalised quote – as well as free eye tests worth £800!

2. Optimax Laser Eye Surgery Cost

“I would do this surgery again tomorrow knowing the results I have got. It was worth every penny – the best money I ever spent.” – Stephen Gerrard

(3.5 out of 5)

Laser eye surgery at Optimax costs £1,695 (per eye) for Wavefront LASEK or Wavefront IntraLase LASIK. Cataract surgery costs £2,995 (per eye), while implantable contact lenses will set you back £2,495 (per eye).

These are average prices for eye surgery in the UK – not as cheap as other high street clinics like Optical Express, but less expensive than eye hospitals like Moorfields Private.

Are there any hidden costs? No – Optimax offers free consultations, and transparent prices. Plus, there are finance options, meaning you can pay under £50 for 36 months for laser surgery, or under £70 a month for lens surgery.

Here are the prices of some of Optimax’ popular lens and laser surgery options:

Eye Surgery ProcedurePrice (per eye)Finance Options (per month)
Wavefront LASEK£1,695£42.38
(36 months, 0% APR, £169.50 deposit)
Wavefront IntraLase LASIK£1,695£42.38
(36 months, 0% APR, £169.50 deposit)
Cataract / RLE / CLE Treatment£2,995£64.40
(36 months, 0% APR, £299.50 deposit)
ICL Treatment£2,495£51.49
(36 months, 0% APR, £249.50 deposit)

Want a tailored quote? The only way to compare exact quotes is to see an eye expert for a check-up. These can cost up to £250, but with our simple tool you can find out how much laser or lens surgery will cost you for free.

3. Optimax Treatments

“I am delighted that the procedure was pain-free, and I didn’t even need any painkillers afterwards. At the weekly check-up, I was amazed to learn I had 20/20 vision – much better than predicted.” – Joan Hassell

(4.1 out of 5)

As well as traditional laser eye surgery, Optimax also offers a range of lens surgery options. Here is the full list:

  1. LASIK
  2. LASEK
  3. Wavefront / IntraLase®Femtosecond
  4. Cataract or refractive lens exchange (RLE) surgery
  5. ICL surgery or keratoconus treatment

Aftercare

Optimax provides a free and comprehensive aftercare program to regularly check and monitor your vision at each stage of the recovery process. All aftercare costs are included in the cost of your eye surgery.

Optimax locations

Optimax offers a range of clinics nationwide. It also hosts open days, where patients are able to have a free assessment, take a tour of the clinic, and speak to specialist consultants. Optimax’s main locations are: London, Bristol, Birmingham, Cardiff, Belfast, Glasgow, Leeds, Liverpool, and Manchester.

optimax locations

4. The Verdict

laser eye surgery review verdict

I am really happy with the results. Apart from the machine not working and the long wait, the staff at this Optimax were really nice, friendly and helpful, as was Dr Patel. I would recommend this Optimax. – Tina Gibson

(3.9 out of 5)

Optimax has an average overall rating due to hit-and-miss patient care, based on nearly 9,000 independent reviews on Lasik Eyes since 2002.

Most patients we spoke to were happy with the service. However, the long waiting times and poor communication mean this clinic misses the top spots on the list of the best laser eye surgery clinics in the UK. Still, Optimax makes it into these top lists:

But is Optimax right for you? The only way to find out is to see if you’re eligible for 20/20 vision or your money back, and to get a tailored quote. That’s why we make it easy to pop in for a free consultation, have free eye tests (worth £800), and talk through your options with an eye expert.

Next steps: Our simple tool helps thousands of readers a day get closer to going glasses free:

  1. Find the top clinic in seconds: Answer three questions to be matched to the leading eye clinic in your area
  2. Check you’re eligible in minutes: Receive a quick call to check you can get surgery (we don’t share your number with anyone else)
  3. Book a free consultation: Talk to an expert at a clinic you can trust for a free eye test and personalised quote (with no obligation)

Click here to find the best clinic near you, and get a tailored quote.

5. Optimax Surgeon Reviews

6. Optimax Patient Reviews

RatingDate

Fred Parker

05 Jan 2017
No Rating

My first appointment with Optimax in Hove was for a brief consultation. The morning, 22nd August, of the appointment they rang and cancelled just as I was about to leave the house as the optician hadn’t turned up.

The next appointment went as planned (26 September) and then I was booked in for the full assessment on 21st October. The appointment was for 8:45 in the morning and the optician eventually rolled in at 9:30, by which time other patients (victims) had started to arrive.

I have previously had laser surgery, around twenty years ago, and also had a cataract in the right eye. It is only the right eye which needs treating.

At the end of the appointment the optician said that he would have to contact the surgeon to find out if it was going to be possible to carry out the further treatment on the eye and he would be in touch in a few days. As I was leaving I asked one of the receptionists to confirm the cost of the treatment and she said that it was £395 per eye.

After three weeks I rang to find out why I had not had any contact regarding the date of the operation. At this point the receptionist told me that if I wanted to pay the surgeon direct I could do so and not have the operation through Optimax. Amazing! This woman is sitting in Optimax, Hove, and stealing the clients away from the company as she and the surgeon have their own little scheme running.

I asked about the cost and she said that the Optimax price is £1600 per eye (so where did the £395 come from?) She also repeated that if I dealt direct with the surgeon it would be cheaper.

I am still waiting for her to ring back – 29th. November 2016!

03 Apr 2007
No Rating

I am going to have lazer treatment on Tue 3rd April. Having the consultation first and then if suitable the treatment. I am attending the Belfast clinic, any info on this clinic would be really helpful as i am really panicking incase it goes wrong...Aileen

02 Apr 2007

Sorry Dr was Dr Materman and not Materton as detailed in my report. As an update 3 days on and apart from a bit of 'haloing' at night - which should evidently calm down - no probs. Still can't stop smiling and telling everyone about it!

01 Apr 2007
No Rating

I asked for a brochure on-line and I had it within two days (positive point). It stated that you have to pay for the consultancy (£60.00), but it is done with a surgeon so I though it was worth having it (positive point). Then I received am email offering me 1/2 price for consultation and up to £310 for lasik if I booked consultation before the end of the month. I though that it was really commercial but I went ahead and booked an appointment (mitigated opinion) I live in Edinburgh, so the nearest clinic in Glasgow. Also, I can have free check-up at the Glasgow clinic or go to an independent optometrist in Edinburgh who will charge me around £20.00.Quite a bit annoying... (Bad point) Then the worse: There are those annoying people who phone you nearly ounce every two days the week before the consultation to check if you are coming. Scary: in their terms and conditions, you can get operated the same day of your consultancy, if you wait an hour between consultancy-surgery!! From my point of view, this is NOT acceptable. The clinic in Glasgow is really odd. The staff is hardly polite, prefering finishing private conversation before taking care of you. I wait 45 min before they realise that I was overdue for my appointment. Having paid £30.00, you should expect the surgeon to be polite and pay attention to you; but this one was more pre-occupied about going out for lunch. Conclusion: even if £500 cheaper than the other, I will not go for them.

28 Mar 2007
No Rating

I had bi-lateral Femtosecond Wavefront Lasik On monday afternoon. I went for my 1 day check-up tuesday and i have gone from -4.75/-4.00 to -1.00 in both eyes. Obviously this has left me rather upset as i can see better than i have in years but not enough to drive without glasses. I have been told to wait for improvements but in the meantime what do i do about driving?? Also it wasnt until i made my appointment that i discovered it cheaper on ebay. I was dissapointed about this because you have to be unknown to optimax so my treatment has cost £2980 and so far been unsuccesful and many others have paid a lot less with perfect results. So far i am feeling rather cheated and unhappy. I dont hold out much hope for a natural improvement in my eyes as they havent changed all day. And to rub salt in the wound, if i need re-treatment i have been told it will cost £95 per eye so my treatment will then be in excess of £3000.

27 Mar 2007

I don't usually contribute to forums but having read Emma's "truth about laser eye surgery" posted on 15 March I felt that I had to tell my "truth" as well. I went to Optimax in Belfast for a consultation on Thursday 11 January 2007 at 11.00am. I had already been to Optical Express and had been told that I wasn't suitable for Lasik (corneas too thin) but that I should have have Epi-Lasek treatment with Wavefront, at a total cost of £2,300. Having done my research before going to Optimax, for a second opinion, I was more than happy to agree (if suitable and if I was content to proceed) to have the laser surgery done at 2.00pm on the day of my consultation. It was reassuring that the consultant/surgeon (Dr Qasi) also recommended epi-lasek with wavefront so I had the surgery at 1.30pm (early!) that day. The staff gave me a while to settle down and, once I was ready, one of them went through the various drops and medication with me. They told me it was important to put my feet up for a few days and not to try to watch telly for at least 48 hours (Emma take note!!). I was warned well in advance of the surgery that epi-lasek recovery would be sore for a few days and I suppose it was, uncomfortable anyway ... my eyes were very photo-sensitive (I had to wear my sunglasses constantly) and they felt gritty (probably the bandage contact lenses). I had the surgery on Thursday afternoon and Friday and Saturday were 2 of the most boring days I've ever spent (mostly sleeping). Then on Sunday morning it all came together and my sight was great (not perfect yet and still photo-sensitive but the healing process had definitely kicked in). This was consistent with the advice I had been given by the Optimax staff and literature ALL ALONG and I had booked a week off work anyway. By Tuesday everything was great, I was SLIGHTLY long sighted for a short time but again that's part of the healing process. In summary, I would highly recommend the surgery but don't let anyone tell you that the recovery isn't uncomfortable for a dew days (I was never given that impression by the Optimax staff anyway). But THIS IS A LIFE CHANGING EXPERIENCE and surely "no pain,no gain" has never been more appropriate. Do ensure that you follow their aftercare advice to the letter and, in my experience, everything will be fine. The difference is amazing, and surely that's the important thing. Incidentally, I booked my surgery having seen an offer on eBay from the Optimax owner, Richard Ambrose, and got epi-lasik with wavefront, including consultation, for £1,090.

27 Mar 2007

Surgery date 14/02/07.prescription -2.50 both eyes with asigmatism. Treatment: Lasik with femtosecond at Birmingham. I have been considering treatment for a couple of years. The crunch came when I dropped my brand new £100+ glasses on the floor and they chipped - I booked the treatment the next day! I got a negotiated teacher's discount of 30%. On the day both the surgeon (Dr Qazi)and optician were both very patient as they talked me through the treatment. It was useful to have my husband be allowed to come into the consultant room as I was too nervous to take all of the information in myself! The girls in reception could have been a little more friendly and helpful as I felt like an interuption to their work though. I really underestimated the surgery procedure itself. I had a mini panic attack in the chair which was not tollerated particularly well by the staff. The pain from the surgery and light-sensitivity were pretty bad for about 2 hours and then the pain started to subside. My vision was pretty much restored when I finally managed to open my eyes after this time. Now 5 weeks on, I can honestly say that 1/2 a day of unpleasantness was most definitely worth it. My sight is now 20/20, and better than it ever was with lenses and glasses. I went swimming yesterday, and it was amazing to be able to see ahead of me for the first time in years! I'm really enjoying the freedom the treatment has given me, and would recommend it wholeheartedly!

26 Mar 2007

Right eye -2.25, Left eye -1.50 with astigmatism. Received Lasik treatment from Dr Hynes on 21.03.07 at Manchester clinic. Found the treatment to be uncomfortable but not painful and I did come out of the treatment room feeling slightly shakey. Slept for three hours when I got home and did everything I was told to do, no tv etc. Nextday I could see everything and I mean "everything", no pain just amazement. Dr Hynes is a good doctor and I chose this clinic for his and Dr Doyles skills. I certainly have no regrets. My vision 3 days after op is better than 20.20. I am now looking fwd to getting married in August and swimming in the crystal clear waters of the Maldives without lenses or specs.

22 Mar 2007

I have been wearing contact lenses/glasses for 20 years, and was short sighted -3.75 and -4.50, so I couldn't see without one or the other. After looking into lazer eye surgery, and after doing lots of research, I decided to have Lasik with wavefront and Femtosecond.I booked the surgery for the 1st December 2006 at the finchley Rd Clinic - London, with Dr Patel. Yes, I was very nervous about the whole thing, but was re-assured by a lady in the toilets who said you will never regret it. The only downside of day was the waiting time, that perticular day the clinic had experienced software problems, which caused all the appointments to run late, 1.5hrs to be precise. When I was finally called, the whole procedure was over within the hour. Be aware Femtosecond takes longer, as you are waiting in a cold room for the flap to form (wear something warm). The rest of the operation went very quickly, I did feel a little rushed as appointments were running late. I recommend The Quality Hotel Hamspted if you are staying over night, its only 5 minutes up the road and its comfortable and reasonably priced. One Week later I had 20/20 vision, but did experience "halos" whilst driving at night, which was a bit daunting for the first month, its now three months later and the halos have virtually gone, they say it can take upto to year to disappear completely. I occassionly get dry eyes which I treat with eye drops and overall I would recommended this procedure to anyone.

18 Mar 2007
No Rating

Going in for surgery on Friday 16th March 2007 with Dr Patel at the London Branch of Optimax. Anyone have any comments to make. Getting really nervous now. Stephanie Munno

18 Mar 2007

had my eyes done at optimax liverpool and gotta admit its the best thing i ever done staff were really pleasent and the surgeon was a1 when i came out was very fuzzy and thought bloody hell whats going on ere but the next day was alot better 15 days later and getting better each day would recommend this clinic everyday of the week*****


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