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Optimax

892 Reviews

I wouldn't recommend Optimax to anyone, the customer service of the Bristol branch is shocking. They don't keep to their appointment times and don't even apologise for the delay plus they lied every time when we asked them how muc ...Read more

1. Optimax Laser Eye Surgery Review

Optimax is a UK specialist in laser eye treatment, lens replacement surgery, and cataract surgery. Founded in 1991, this clinic has performed over 430,000 vision corrections. It currently has 28 clinics nationwide, including London, Bristol, Birmingham and Belfast.

Here is how nearly 1,000 real customers rate Optimax for its clinic, cost, treatments and surgeons:

Optimax Rating OverallClinic RatingCost RatingSurgeon RatingTreatments Rating

(3.9 out of 5)

(3.6 out of 5)

(3.5 out of 5)

(5 out of 5)

(4.1 out of 5)

These ratings boil down to:

Pros: Fixed prices, free consultation, Wavefront technology, locations nationwide, NHS-trained surgeons

Cons: Poor customer service, lacking communication from surgeons, frequent delays

Compare clinics: See if there are any other top-rated clinics near you, and use our simple tool to receive a personalised quote – as well as free eye tests worth £800!

2. Optimax Laser Eye Surgery Cost

“I would do this surgery again tomorrow knowing the results I have got. It was worth every penny – the best money I ever spent.” – Stephen Gerrard

(3.5 out of 5)

Laser eye surgery at Optimax costs £1,695 (per eye) for Wavefront LASEK or Wavefront IntraLase LASIK. Cataract surgery costs £2,995 (per eye), while implantable contact lenses will set you back £2,495 (per eye).

These are average prices for eye surgery in the UK – not as cheap as other high street clinics like Optical Express, but less expensive than eye hospitals like Moorfields Private.

Are there any hidden costs? No – Optimax offers free consultations, and transparent prices. Plus, there are finance options, meaning you can pay under £50 for 36 months for laser surgery, or under £70 a month for lens surgery.

Here are the prices of some of Optimax’ popular lens and laser surgery options:

Eye Surgery ProcedurePrice (per eye)Finance Options (per month)
Wavefront LASEK£1,695£42.38
(36 months, 0% APR, £169.50 deposit)
Wavefront IntraLase LASIK£1,695£42.38
(36 months, 0% APR, £169.50 deposit)
Cataract / RLE / CLE Treatment£2,995£64.40
(36 months, 0% APR, £299.50 deposit)
ICL Treatment£2,495£51.49
(36 months, 0% APR, £249.50 deposit)

Want a tailored quote? The only way to compare exact quotes is to see an eye expert for a check-up. These can cost up to £250, but with our simple tool you can find out how much laser or lens surgery will cost you for free.

3. Optimax Treatments

“I am delighted that the procedure was pain-free, and I didn’t even need any painkillers afterwards. At the weekly check-up, I was amazed to learn I had 20/20 vision – much better than predicted.” – Joan Hassell

(4.1 out of 5)

As well as traditional laser eye surgery, Optimax also offers a range of lens surgery options. Here is the full list:

  1. LASIK
  2. LASEK
  3. Wavefront / IntraLase®Femtosecond
  4. Cataract or refractive lens exchange (RLE) surgery
  5. ICL surgery or keratoconus treatment

Aftercare

Optimax provides a free and comprehensive aftercare program to regularly check and monitor your vision at each stage of the recovery process. All aftercare costs are included in the cost of your eye surgery.

Optimax locations

Optimax offers a range of clinics nationwide. It also hosts open days, where patients are able to have a free assessment, take a tour of the clinic, and speak to specialist consultants. Optimax’s main locations are: London, Bristol, Birmingham, Cardiff, Belfast, Glasgow, Leeds, Liverpool, and Manchester.

optimax locations

4. The Verdict

laser eye surgery review verdict

I am really happy with the results. Apart from the machine not working and the long wait, the staff at this Optimax were really nice, friendly and helpful, as was Dr Patel. I would recommend this Optimax. – Tina Gibson

(3.9 out of 5)

Optimax has an average overall rating due to hit-and-miss patient care, based on nearly 9,000 independent reviews on Lasik Eyes since 2002.

Most patients we spoke to were happy with the service. However, the long waiting times and poor communication mean this clinic misses the top spots on the list of the best laser eye surgery clinics in the UK. Still, Optimax makes it into these top lists:

But is Optimax right for you? The only way to find out is to see if you’re eligible for 20/20 vision or your money back, and to get a tailored quote. That’s why we make it easy to pop in for a free consultation, have free eye tests (worth £800), and talk through your options with an eye expert.

Next steps: Our simple tool helps thousands of readers a day get closer to going glasses free:

  1. Find the top clinic in seconds: Answer three questions to be matched to the leading eye clinic in your area
  2. Check you’re eligible in minutes: Receive a quick call to check you can get surgery (we don’t share your number with anyone else)
  3. Book a free consultation: Talk to an expert at a clinic you can trust for a free eye test and personalised quote (with no obligation)

Click here to find the best clinic near you, and get a tailored quote.

5. Optimax Surgeon Reviews

6. Optimax Patient Reviews

RatingDate

Fred Parker

05 Jan 2017
No Rating

My first appointment with Optimax in Hove was for a brief consultation. The morning, 22nd August, of the appointment they rang and cancelled just as I was about to leave the house as the optician hadn’t turned up.

The next appointment went as planned (26 September) and then I was booked in for the full assessment on 21st October. The appointment was for 8:45 in the morning and the optician eventually rolled in at 9:30, by which time other patients (victims) had started to arrive.

I have previously had laser surgery, around twenty years ago, and also had a cataract in the right eye. It is only the right eye which needs treating.

At the end of the appointment the optician said that he would have to contact the surgeon to find out if it was going to be possible to carry out the further treatment on the eye and he would be in touch in a few days. As I was leaving I asked one of the receptionists to confirm the cost of the treatment and she said that it was £395 per eye.

After three weeks I rang to find out why I had not had any contact regarding the date of the operation. At this point the receptionist told me that if I wanted to pay the surgeon direct I could do so and not have the operation through Optimax. Amazing! This woman is sitting in Optimax, Hove, and stealing the clients away from the company as she and the surgeon have their own little scheme running.

I asked about the cost and she said that the Optimax price is £1600 per eye (so where did the £395 come from?) She also repeated that if I dealt direct with the surgeon it would be cheaper.

I am still waiting for her to ring back – 29th. November 2016!

13 May 2007

I had epi-lasek on March 28th at the Finchley Road, London branch. I bought it on e-bay which saves a load of money and gives you exactly the same service. My prescription was -2.0 in both eyes. The clinic is fairly basic. They don't spend a stack on furniture, paint or decent coffee that's for sure! It kind of has the feel of being the easyjet of eye surgery. They do a few eye tests first and these were fine up until the optometrist, who was a pleasant enough guy but often didn't seem to know what he was talking about and was bluffing some of the answers to my questions (including contradicting some of the stats in their own brochure). If I had had to make a decision whether to proceed with Optimax at this point I would have walked out the door. He did not exude professionalism and you kind of want professionalism when it comes to your eye-sight. Anyway after that got to see the surgeon himself, Dr Patel and he totally inspired confidence. Really put me at ease and said that with my prescription there was a very good chance of an excellent outcome and little chance of any of the possible complications. He recommended epi-lasek as it is safer for lower prescriptions, even if more painful. So that's what I had. Basically the op itself is painless and quick. They give you various drops and tablets to take away with you. Make sure you have someone else there to take it all in and to get you home. Take the painkiller straight away so that it kicks in when the eye drops wear off. As others have said, you are out of action for about 3 days after. The day after, I spent in bed. You can hardly open your eyes. Incredibly light sensitive, watery etc. Get hold of some co-codamol if you can to take as well as the ibuprofen. You basically need strong painkillers and to be as sleepy as possible for that first day. Having the bandage lenses out is no fun. That was the worst bit for me. Had mine done on Friday (op Wednesday) which is a day early. Really need someone still to escort you about at this stage. By Friday night eyes were less sensitive and Sat and Sunday much better. Vision gets better slowly. My big disappointment was that I am not yet 20:20 (6 weeks later), which with my prescription I should have had a good chance of reaching. It is nice not to have glasses etc, but I am aware that I am still slightly short-sighted. It could get better and better over the next months, but if it doesn't then it is a lot of cash for a not perfect outcome. The optometrist (different one to the bluffer) said he thought I was a "bit unlucky". There is the possibility of retreatment but it is a lot of hassle to go through. I can see well enough to drive, but was hoping for more of a wow! Not sure if this would have been the case had I gone to another clinic or not. Hard to know. Could just be my eyes. Having said all that, no regrets. There is a level of anxiety going to Optimax because you have to ask yourself why it is so much cheaper. Are they paying top whack salaries and getting the best clinicians for example? On balance it feels to me that I paid a bargain price and got a less than excellent outcome, but a good enough one. Perhaps it's true: you get what you pay for.

07 May 2007

following my message of 5th April it is now one month on and I have near perfect vision!! I opted to have mono vision which takes longer to adjust and I was very worried the first two weeks but everything Dr Ayoubi promised has happened so I would def recommend Optimax and Dr Ayoubi! Having laser treatment is a bigger decision than I first realised and is an emotional journey as well as a physical one so make sure you have someone with you for the first few days and don't panic if your sight is blurry for at least a week after Epi-Lasik.

05 May 2007

I did a lot of research before going for surgery but I had Epi-Lasek with Wavefront on Friday 13th April at Bristol Optimax and I'm very pleased. Yes, I did have to wait around a lot on the day, but I was told that this is because it takes longer for them to deal with patients who can't have the surgery (they want to know exactly why they can't have it, etc.) I couldn't have Lasik because my corneas were too thin but, although I had wanted Epi-Lasik anyway, because it is a safer op, I was unprepared for the severity of the pain for the first 3 days. I literally couldn't leave a darkened room, with sunglasses on, for the first 24 hours and went through 24 extra strength paracetamol. Also, with Epi-Lasik, your vision improves gradually over the coming weeks so there's no 'wow' factor. I am 3 weeks in now and its better than driving standard (although I am slightly long-sighted at the moment) my check-up today confirmed that this was quite normal and that my eyes should improve further over the next 6-8 weeks. All in all, the pain at the beginning was worth the result. Incidentally, I purchased my op on Ebay direct from Russell Ambrose (MD of Optimax) for a bargain price of £395 per eye (Wavefront was an extra £150 per eye) and you can also have 18m or 36m credit if you wish. The doctors were extremely professional and didn't try to sell me anything more than I needed, I decided to have Wavefront because my pupils were a bit big and this could have caused halos at night. If your thinking of having surgery, give Optimax a go, I really can't fault them.

05 May 2007

I had LASIK carried out at the Optimax clinic in Glasgow last Monday (30th April) by Dr Anwar. My prescription was -3.75 and -5 with slight astigmatism in both eyes. I checked this forum before I went and was slightly worried by the lack of info on the Glasgow clinic. I went ahead anyway (maybe not too sensible!) and it was all fine. The worst thing about the whole thing was the wait. I had my consultation at 9am and then the surgery at about 3pm which meant a lot of time to worry in between. When it came to it Dr Anwar and the assistants made me feel at ease. He talked all the way through and explained exactly what was going on. It took about 20 mins I think, which passed really quickly. I had read that people find it 'uncomfortable' which I thought meant it was painful. It wasn't at all painful and the discomfort was really just that it felt a bit weird to have people prodding at your eyeballs! Even in on the day of the surgery I felt no pain but was certainly light sensitive. I could see fairly well within about 2hrs. By the time I got up the next morning, the light sensitivity was gone and I could see - it was amazing. At the moment my eyesight is well above driving standard and slightly less than 20:20 vision but after years of glasses and contact lenses, if it stayed like this I'd be over the moon. For me, it was worth the money and worry ( although it wasn't really worth worrying about!)

29 Apr 2007

After thinking about laser eye surgery since I knew of its existance, I saw the ebay offer and decided to go for it..... I saw Dr Boezaart at the Manchester clinic yesterday and am typing this review with almost perfect vision!! I went for Lasik (as I was too scared to try the epi-lasek!!). I listened to the optometrist talking about wavefront and femto but decided just to go for standard lasik as its at least £600 cheaper! I had my consultation and treatment on the same day and, when it came round to my turn - I was petrified and was thinking if I should tell the nice receptionist that ive made a mistake and cant go through with it. I stuck to it and spoke to Dr Boezaart (I had already looked him up on the internet and saw that he was very highly qualified and was on the GMC register which put my mind at ease slightly)he was very polite and confident and told me I didnt need to be scared - id be ok. The procedure was over in less than 20 minutes and although it was uncomfortable - it didnt hurt. The only problem I had was all the literature I looked up and was given before the procedure said lasik was "pain free," mine wasnt. As soon as I got outside into the sun my eyes would not open even with sunglasses on, they were stinging and burning and my faces was soaking wet with tears, the anaesthetic drops were such a relief even if they did only work for 15mins at a time, you could put them in every half an hour!! Anyway about 4 hours later my eyes werent hurting and now they're fine. I think Dr Boezaart is a credit to Optimax and realise I needn't have worried so much!

25 Apr 2007

I will only be at the above e-mail address until the 04/05/07.

25 Apr 2007

Pre-op prescription: -0.7 Left, -0.8 Right, with astigmatism in both eyes. I had bi-lateral femtosecond Lasik Wavefront, on Thurs 19 Apr at Optimax Southampton, with Dr Ayoubi. Having suffered from ridiculously short sight for more years than I can remember, losing my glasses in a freak wave while in Spain last year gave me the motivation to get my eyes zapped. I had the treatment done last Thursday and have since had a good chuckle remembering the process after reading various posts on here before hand (the dreaded eye clamps, the burning smell .. sound familiar ?). The following 4 hours after surgery were extremely uncomfortable - felt like I had been jabbed in the eyes with raw chilis, thank God I had someone there to help with the eye drops ! But about 10pm it had eased off eneough to enable me to sleep through the night. The following morning the cloudiness and the stinging had eased off and to my amazement, I could read number plates 150 ft away and shopfront signs 400 metres away ... very wierd, but very reassuring ! Had my 24 hour follow up and was able to read just above driving standard (Before surgery I wouldn't have even known there was an eye chart up in front of me !) and the doctor (?) assured me I was ok to drive. Later that day, I felt that truly was the case, but have resisted the urge yet. He also assured me that the cloudiness and bluriness I still had would clear by the 7 day follow up, which I have next Friday (27th). 3 days later, my vision is great outside (probably about 95% there), but in low light and even darkness, I'm struggling and it's still quite blurry when I'm reading or typing. Close up stuff in general is still iffy. Is anyone else out there experiencing the same ? I'm happy with how it's gone, I guess I'm just impatient and if the truth be known, I hope this isn't as good as my vision is going to get. Read lots of stuff about vision improving gradually over the coming weeks/months, just hope its right. Would really appreciate feedback from anyone who shares the same concerns. For those out there who are waiting to have it done, hope it all goes well for you !

21 Apr 2007

I had Lasik surgery with Wavefront in both eyes on Friday 13th April at Bristol clinic. I put off the treatment for years but eventually there was 10 days between the initial call and the surgery. I would recommend this treatment to anyone, especially those who are really short sighted. I was -8 in both eyes so I really couldnt live without my contacts. The staff at Bristol were outstanding, although 2 had been borrowed from Brighton for the day. The surgeon I had was Dr Saeed who put me at ease straight away and kept talking to me throughout the treatment. If I had 1 complaint it would be the time keeping. I had read a lot of comments about it and I was no exception. I was due in first at 230 but didnt actually go in until 430, which baring in mind I had been there since 8 that morning was a long day. I have since learnt that the staff didnt leave until after 8 that night. The treatment itself doesnt hurt, and I'm a wimp when it comes to pain. The worst part is the ring that is used to keep your eyes open, you cant feel the laser and the smell that people write about really isnt that bad. Again, I would thank the staff at Gristol and would recommend the surgery to anyone

19 Apr 2007
No Rating

I went for a consulation at Optimaxs Finchley Road, London clinic and I was quite impressed. I felt no sales pressure and they seemed very thorough (even meeting a surgeon allegedly). However, they did not recommend me for treatment due to large pupils combined with a poor prescription. I appreciated their honesty. I have since had the procedure done with another company which does ask the question as to whether optimax's surgeons/equipment are as good as other clinics, or whether it is just that other clinics arent as careful/conservative as optimax? However, I was assured by 3 other clinics that I was a suitable candidate and so have gone ahead.

19 Apr 2007

I had Lasik with Wavefront on Tuesday (17th April 2007) and was surprised how easy it was. Optimax Ipswich staff were welcoming and friendly. Dr Almasri was very good. My vision after 24 hours was great. I do think that in this case you get what you pay for - Lasik may be more expensive but you don't need the painkillers!


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