Optimax

I wouldn’t recommend Optimax to anyone, the customer service of the Bristol branch is shocking. They don’t keep to their appointment times and don’t even apologise for the delay plus they lied every time when we asked them how much longer we’d have to wait. 3 and a half hours later and according to them that was good because they can be worse!

lens replacement went well. Following that I needed remediation treatment on one eye – lazer treatment. I was asked back a total of 8 times to review my eyes but was not explained anything about what or why I should have dry eyes. treat ment for that was hardly explained and I returned many ties without any further treatment scheduled, nor with any explanation of how they would proceed. after a year almost to the day I was given lazer remediation treatment. On the day all the proper tests were carried out before the treatment. However I overheard that my data had crashed to computer which instructed the lazer what to do. Finally after 3 and a half hours someone came to me and said they had solved their”little ” problem and work would now commence. I was really scared by the time I sat in the chair for my eye to be lazered (!) and had to say to the doctor that I just had to trust his expertise that he would not proceed if anything was wrong.
Terrible after care service and lack of information. I wrote complaining to them on March1st (I think) and still have had only an acknowledgement, but no reply to my complaiint. Outrageous! Would not reccommend to anyone.

I had Laser treatment in the early 1990’s I was pleased with the result as it cured my Myopia and I had clear distance vision something I’d never had before, However when I got to my early 50’s I needed reading glasses that was no surprise as I had been told this would happen however I needed to revert to wearing spectacles again for distance vision as my vision had become long sited. Ok I had 8 good years of non aid d distance vision however I now have the rest of my life with impaired distance vision. Also since the procedure I have suffered with painful dry eyes. On balance had I known about the distance vision problem I would not have had the procedure done.

I just did my surgery at Optimax Glasgow (it’s not on the list of clinics to feedback). Excellent customer service, everything was explained very well. They gave me a nice discount as they are flexible and open to negotiation. The surgeon, Dr Tariq Saboor, made an excellent job in my eyes. No pain at all, just a little discomfort. I give Optimax Glasgow, Dr Saboor and his staff, 5 stars, they couldnt be better. The miopy on my right eye didnt reach 0, but I must wait at least 2 months until eye get settled. Anyway, I can always make another surgery for free as they offer a lifetime guarantee. Excellent clinic.

I had my surgery done in January this year in ipswich Optimax branch.
My surgeon was Mr Smorawski from London.
Best think I’ve ever done (I’ve done some bad things in my life…)
i felt safe and confident in Doctors hands.

I made my surgery (wavefront intralase lasik) in optimax glasgow. Excellent clinic and surgeon (dr tariq saboor). I strongly recommend.

I had LASIK with Optimax (aka Ultralase) in May 2016 and they have ruined my eyes.
I was encouraged by Optimax to have this surgery and told I was an excellent candidate. I had nine weeks of blurred vision, lost my sight for five days and have been left with extremely painful eyes and poor sight. I have corneal neuralgia from damaged nerves in my eyes. This pain NEVER goes away and has changed my life. I believe that I wasn’t suitable for this surgery and that I should have been turned away. The aftercare from Optimax is appalling and they are not helping me.
Please do your research before having any surgery on your eyes as there are many many people like me. This industry is unregulated and seen as cosmetic.

I’ll make it clear I never had treatment…by optimax anyway. I had everything booked, however on the day of the surgeon consultation I was turned away for apparently having dry eyes, something which I have never been diagnosed with and still haven’t.

My review isn’t to criticise the actual surgery, it’s to explain how I was treated after I was turned away. I have eczema and always have, which makes my skin very dry, however it is quite controlled currently. The surgeon quickly decided not to go ahead, and stated even if he was to do it in the future it would be the version that would take much longer to heal. This was devastating to me, as someone who thought they were only a week away from life changing surgery, also with my skin only a year ago I was hospitalised and have seen my skin as something which is ruining my life, this only seemed to confirm it. The staff at Glasgow were nice in dealing with me being so upset but I was definitely made to feel like a part of a convener belt by the surgeon himself.

To add insult to injury very soon after I received an email telling me I had cancelled my surgery and suggesting I book it again. When I responded, still upset and furious for them suggesting that I cancelled something I had wanted for years it was claimed I was diagnosed as having dry eyes, which I don’t.

The happy ending is I am now 10 days post op and so happy with the results achieved by Optical Express. I mentioned several times my skin condition and was checked over a few times before my surgery and no issues were spotted. I have also had no issues with dry eyes since the surgery and although of course I have eye drops provided my healing I have been told is better than expected.

lens replacement went well. Following that I needed remediation treatment on one eye – lazer treatment. I was asked back a total of 8 times to review my eyes but was not explained anything about what or why I should have dry eyes. treat ment for that was hardly explained and I returned many ties without any further treatment scheduled, nor with any explanation of how they would proceed. after a year almost to the day I was given lazer remediation treatment. On the day all the proper tests were carried out before the treatment. However I overheard that my data had crashed to computer which instructed the lazer what to do. Finally after 3 and a half hours someone came to me and said they had solved their”little ” problem and work would now commence. I was really scared by the time I sat in the chair for my eye to be lazered (!) and had to say to the doctor that I just had to trust his expertise that he would not proceed if anything was wrong.
Terrible after care service and lack of information. I wrote complaining to them on March1st (I think) and still have had only an acknowledgement, but no reply to my complaiint. Outrageous! Would not reccommend to anyone.

My first appointment with Optimax in Hove was for a brief consultation. The morning, 22nd August, of the appointment they rang and cancelled just as I was about to leave the house as the optician hadn’t turned up.

The next appointment went as planned (26 September) and then I was booked in for the full assessment on 21st October. The appointment was for 8:45 in the morning and the optician eventually rolled in at 9:30, by which time other patients (victims) had started to arrive.

I have previously had laser surgery, around twenty years ago, and also had a cataract in the right eye. It is only the right eye which needs treating.

At the end of the appointment the optician said that he would have to contact the surgeon to find out if it was going to be possible to carry out the further treatment on the eye and he would be in touch in a few days. As I was leaving I asked one of the receptionists to confirm the cost of the treatment and she said that it was £395 per eye.

After three weeks I rang to find out why I had not had any contact regarding the date of the operation. At this point the receptionist told me that if I wanted to pay the surgeon direct I could do so and not have the operation through Optimax. Amazing! This woman is sitting in Optimax, Hove, and stealing the clients away from the company as she and the surgeon have their own little scheme running.

I asked about the cost and she said that the Optimax price is £1600 per eye (so where did the £395 come from?) She also repeated that if I dealt direct with the surgeon it would be cheaper.

I am still waiting for her to ring back – 29th. November 2016!