Optical Express

My experience with Optical Express was very mixed. My surgeon Susanna Boytha was incredibly good and put me at ease from start to finish and this was helped by the fantastic nurse who calmed me down and held my hand throughout the whole procedure. The next day I was able to see perfectly and found out my vision was already better than 20/20 at my check up! Sadly, the surgeoun and her team were completely let down by the customer service I recieved. Every single time I went to the clinic they had no idea who I was or what I was in for, I did not recieive a single thing in the post, including a receipt even though I phoned numerous times to check they had my address right. At my appointment a week after the surgery they thought I was in for a contact lens appointment and my counsellor completely ignored me! All in all I would recommend Optical Express for treatment, but I would be evry clear about demanding a bit of respect, I'm not sure if it was just because I am a 19 year old girl they tretaed me this way (although i paid cash straight away?)

Initial consultation took place in Inverness and it was eventually decided that my prescription was too high for laser surgery, left eye -8.45 and right eye -11.00. Taking into account my age (65) it was decided that refractive lens exchange would be the best option and a consultation appointment was made at Princes Street in Edinburgh. I saw Dr Mantry and explained that I needed to be able to drive at night, I also spend a couple of hours a day at the computer and I am an avid reader! For many years, my short sight has been slightly under-corrected on the right eye to enable me to read without varifocals, so we agreed on fixed focus lenses with the right eye being slightly under corrected. I was really scared before the first procedure, but they give you something to keep you from freaking out. The whole thing was done in about 15 minutes and wasn’t at all unpleasant. They put a patch over my eye, gave me a cup of tea and biscuits and instructions regarding the drops and walked me round the corner to my lift. I removed the patch that evening to put the first drops in and, although my vision was a bit cloudy (to be expected) I could tell it was going to be good! Next morning, I opened the curtains and looked out and found it very hard to believe what I was seeing. It was spectacular, and that was just with my non-dominant eye. Frustratingly, I had to wait 2 weeks for the next eye to be done as we were cut off by snow, but Optical Express were able to change my appointment to suit. I had no fear second time around, I was so looking forward to it. Same procedure but the next morning it was just incredible. I’ve worn specs/contact lenses since I was 6 and have never been able to see like this. When they checked my eyes the following morning, I was nearly 20/20 in the right eye and was able to read 3 lines better than 20/20 with the left eye. I had no pain or discomfort at any time. I can drive day and night, operate the computer and read all but small print without any reading glasses. So, why only 4.5 rating? Some of the admin procedures were a bit lax but I have since written to them and received a phone call to say that the issues are being addressed. I would especially like to thank Anna and Hans in Inverness and Dr Mantry and his team in Edinburgh for their support and amazing skills.

The staff at Tunbridge Wells were amazing. They were so helpful answered all my questions were vey patient with me. Made me feel at ease. I have worn glasses for over 30 years and now to be able to walk in the rain, go into a bath room without steaming up it has brought so much to my life. Thank you Tunbridge Wells. I had my procedure at Bluewater after arriving I was made welcome they talked me through everything that was going to happen to me. They also explained how I would feel afterward and advised me to go home and have a sleep. Now any discomfort I may have felt has been forgotten.Anybody thinking of having it done. Please just go for it you will wish you had had it done years ago.

After over 20 years of glasses and contacts I had my eyes lazered in Bristol at Cabot Circus on the 13th March. We traveled up by train fron Exeter and stayed at the Future Inn opposite. Everyone was very friendly and made me feel comfortable. My surgeon was Waseem Aziz. He and his team were very profesional. The actual treatmeant lasted all of ten minutes and it was done! The local anaesthetic wears off very quickly tho and it is just as they describe it….sand in your eyes. This was VERY uncomfortable for a couple of hours and was at least five hours before I could really open my eyes poperly so its a good idea to have someone with you. That said my vision was already amazing and that night went out for a meal and it just felt like i had my contacts in for too long! You get three different drops to put in regularly for the first week and catchy goggles to wear at night lol. The next day at my 24hr check up I already had better than 20/20 vision! I went straight back to work on the Monday too. Now over a week later my sight is fantastic. My eyes feel very dry in the mornings but just put some drops in and im fine. I would recommend it to anyone but do what I did and stay at the Future Inn opposite. I dont know why Optical Express dont do a deal with Future Inn or a similar place! Wish there was a clinic in Exeter or nearer to home somewhere in the South West. Do it, do it now!

Excellent customer service - I was terrified of the treatment however after wearing glasses and contacts for 30 years decided to take the plunge. I am so glad I did, the surgery was painless just a bit of discomfort for a few hours afterwards with watery, gritty eyes which once cleared I was amazed at how quickly the result of the surgery was. From the initial consultation to the surgery and follow up appointments all I can say is I was made to feel totally relaxed and not a number on a list, the service I have been given in my estimation is fantastic, any questions I had were answered simply and uncomplicated so I knew exactly what to expect. I would recommend this treatment to anyone in fact two of my friends have already booked their consultations following my recommendation and experience with Optical Express in Torqyay and at the surgery clinic at Cribbs Causeway in Bristol.

I have some money off vouchers for treatment, £150 off. I you would like one then email me with your address, cheers

everyone made me feel comfortable as i was a bit nervous, was worth every penny

PAINLESS, MINIMAL DISCOMFORT, THE SURGERY AND CARE GIVEN DURING DAY OF SURGERY WAS FIRST CLASS, THOROUGHLY RECOMMEND IT, LESS THAN 24 HOURS AFTER SURGERY I CAN SEE PERFECTLY WITH NO PROBLEMS WHATSOEVER

I had a very good experience with Optical Express in Bristol. The surgeon was Tom Matterman who I found to be friendly and the nurses were also very good at letting you know what was happening and keeping you calm.

excellent service from all involved i had no pain and i was expecting some during the surgery, i had a lot of discomfort for the 4 hours after but it was only discomfort and not pain i would recommend this to anyone and thank you to all the team at optical express both in Torquay and cabot circus.