Optical Express

I went for a consultation at the Optical express in Westfield London, just to see if I was eligible. The consultation was good, nice and easy, it took some time but they managed that expectation from when I booked my appointment.

Everything after that moved quickly. There is definitely a ‘sales’ atmosphere, with the lady from the branch calling me almost daily – so you have to be firm if you want time to think about it, but it wasn’t an issue for me personally.

After negotiating the price, I went ahead and was keen to book with Mehul Damani, he seemed reputable with lots of experience. I’m glad I did, the surgery itself was over in minutes and was completely painless (I got it done at the Shaftsbury Avenue branch). The staff were excellent, the most annoying bit was waiting to go in for the surgery itself as it took some time, aside from that it was fine. I’d recommend both the Clinic and surgeon, a month later I’ve got 20:20 vision with it improving – so expecting to have better than 20:20 within the next couple of months. Good aftercare and no hesitation to give more dry eye drops when asked for.

I am tremendously grateful to Dr Jan Venter and the team at Optical Express. Kind, patient and most importantly a perfectionist who gave me eye sight better than I was born with. Bless you alll. What you have done for me is beyond words thank you so very much.

Dankie vir die geskenk.

I’ve been a glasses wearer for over 30 years due to a Astigmatisms, on numerous occasion my opticians suggested Laser surgery would not work for me.

However I decided to look into the procedure myself, I visited Optical Express in Preston in late May 2018, the advice was really clear and concise and I decided to go ahead.

The procedure was done at St Johns Street in Manchester on the 12th of June and I have to say the staff and the surgeon made the whole process easy to understand and 60 minutes later I was heading out of the Optical Express with 20/20 vision. A week later now that the misty vision has subsided and I can see perfectly, better than I was expecting.

I would recommend this to anybody who is suitable and considering the surgery as an alternative to wearing glasses.

Darren Turner

My surgery got canceled with less than 48 notice leaving me having to lose my holidays and take more the following week which I don’t get paid for . I was told by optical express they would give me £600 in losses and it would be refunded in 3 to 5 days which I have confirmed in an email. I had to start chasing the money after 10 days when my bank was overdrawn then they told me it would be another 28 days till the refunded me. After ignoring all my emails and making 5 calls they have agreed to put my money back I’ll just have to swallow the overdraft charges. I would deal with these people again terrible customer service.

I had my treatment in 2013. The service and outcome was fantastic. However in April 2017 I developed posterior capsular opacity ( a known problem that generally occurs within the first year!!!! ) I was told that this was easily solved with laser treatment, and advised to ask for an NHS referral from my GP. I did this and was given an appointment for July. As I was finding the problem debilitating I asked for a private referral through Optical Express at a cost of approx £500. I was advised that I would be contacted by their head office with an appointment date. This never happened. Despite contacting my local branch an customer services, and being reassured that I would be contacted, I am still waiting that appointment contact. I have since been successfully treated by the NHS. Optical Express were fantastic in arranging my initial surgery, and prompt at taking my money. I was followed up for a year, but once that year has passed, they don’t want to know. I have been left very dissallusion do with their after care.

After my first consultation with Demiti where he explained all my options and the best outcome for me, we talked about my expectation and what to expect in the weeks to come, I left full of confidence and returned the following week, getting to London three days running was a bit of a bind but my Granddaughter loved the shopping experience.
Three weeks on and all is well, my vision gets better each day and has exceeded my expectation. The team in London were very professional and looked after me well.

Thank you All

I want to write a review whilst it’s all fresh in my head as I received laser eye surgery on 17th June 2017.

Just over 2 weeks ago I thought about getting laser eye treatment. I filled a form online and within minutes I was getting called from a lasik company. They referred me to Optical Express who were the closest to provide in my area.

I was booked in for a pre-consultation and it’s a very hard sale. They almost force you into deciding there and then so that you can receive a £500 discount. (Here’s where many others have written bad reviews as if you change your mind apparently it’s hard to get that money back.)

I had some issues at this point as I have unusual working hours and you need to speak directly with the surgeon prior to treatment and my slot was missed (not by me) and the lady who was dealing with me didn’t seem to be getting the job done so that I could get my surgeon telephone appointment. She also confused me over where I was having post operative consultations. I spend forever on the phone to an 0800 number trying to get it all sorted, which was a royal pain in the bum, and ended up calling a number that had called me which turned out to be the Meadowhall branch. Vicki from Meadowhall was fantastic and got everything organised there and then for me.

For whatever reason I live in York but had to get the laser eye surgery in Leeds and then had to go to Newcastle the following day for the post op, which was a bit frustrating, but I have wonderful family who were happy to take me to and from appointments.

When you read all the information about the surgery and all the possible outcomes it is VERY daunting, and you literally feel as though you’re signing your life away. However the team at Leeds were both calm and had lovely humour so really put me at ease before ‘going under the knife’. The surgery itself took about 10mins and completely painless. (I’m a wuss and it was absolutely fine!). Once it was done my vision was blurred but I could see!

I’d say the worst bit is about an hour after surgery where you literally can’t open your eyes as they’re just streaming (imaging chopping super strong onions for 4hours… that’s what it’s like). My mum had to guide me around the house just because I physically couldn’t open my eyes. I took some paracetamol and went to sleep for 2 hours. When I woke they were still watery but I could open my eyes! After another couple of hours I was doing some sewing!

Basically now (on day 3) my eyes can see wonderfully. They’re very dry, but I had dry eyes anyway so I’m used to this feeling and the eye drops certainly help.

I would absolutely recommend the Lasik treatment, and I figured 10years worth of contact lenses amounted to the same as the laser eye surgery, so whilst it seems expensive, if I don’t need to buy lenses again I’ll be saving in the long run.

Obviously there are people who have had undesired results (and I’d say they’re the one’s who tend to write the reviews) but the surgeon will tell you what percentage chance there is of things going wrong. Of course it’s not guaranteed and I was lucky as everything went according to plan (at least so far). So if you’re thinking about it but are hesitant, and perhaps the reviews you’ve read are negative, from my experience I’d say go for it. 🙂

FROM CONSULTATION TO END OF TREATMENT THE STAFF WERE BOTH INFORMATIVE,HELPFUL AND FRIENDLY.ALTHOUGH IT IS ONLY DAY 1 POST OP.I AM VERY SATISFIED WITH THE RESULT OF THE OPERATION AND AM CONFIDENT THAT THE END RESULT WILL BE MOST SATISFACTORY.I WOULD HAVE NO HESITATION IN RECOMMENDING THE PROCEDURE TO FRIENDS AND FAMILY.

After being turned away from Optimax for having dry eyes (which I dont) I was worried that this might be the case and was very clear about my skin and was informed after checks this wasn’t an issue. The procedure may have been more expensive as my prescription was -6.5 however the results were clear even that night.

There were problems with the laser, however the team taking care of us were quick to transfer us to Glasgow (we were originally in Dundee). Train fair was covered and I have received the promised cheque covering the amount for a ticket for my flatmate. Having built it up and become more nervous with the travelling I had to do everyone was very reassuring and the procedure itself was very quick and although not without discomfort, completely painless.

I followed what was suggested to the letter, although probably as a result of adrenaline and possibly the drugs I was very full of energy after the procedure. I was told at my follow up appointment my eyesight was improving better than expected. It is now 10 days post op and I find myself trying to take my glasses off a few times a day. As someone who was completely reliant on glasses this is such a life changing thing, and being only 21 I hope to enjoy this new sight to the fullest.

Thank you to my surgeon David Teenan and June from Optical Express in Dundee.

I can highly recommend Optical Express for Lens replacement surgery. They are very professional and the procedure was pain free. The best thing now is I can see very well without glasses and it was only done 3 weeks ago.